Sentiment Analysis of AliExpress Product Reviews in Spreadsheets and Product Improvement Strategies
2025-04-22
Introduction
In today's competitive e-commerce landscape, customer feedback holds immense value in shaping product development. This paper explores how businesses can leverage AliExpress review data
Methodology
1. Data Collection
Export product reviews from AliExpress to CSVExcel
- Date, product SKU
- Star ratings (1-5)
- Review text in original language + English translation
2. Sentiment Analysis
Utilize spreadsheet add-ons like:
- Google Sheets' Natural Language API
- Azure Text Analytics
Automatically classify sentiment scores and extract positive/negative keywords
Key Findings Interpretation
Case Example: Bluetooth Headphones (1,287 reviews)
| Trait | Pos. Mentions | Criticism Keywords |
|---|---|---|
| Sound Quality | 78% (4-5★) | "bass weak", "tinny" |
| Battery Life | 62% (3-5★) | "dies fast", "overstated" |
Implementation Framework
-
Feature Prioritization Matrix
Plot frequent complaints against technical feasibility to create an action plan
-
A/B Testing Integration
Use sentiment trends to validate design changes in subsequent product batches
Conclusion
By systematically analyzing review sentiments in accessible tools like Google Sheets, manufacturers can transform qualitative feedback into:
- 20-30% reduction in common product complaints
- Specific R&D focus areas
- Data-backed marketing claims (e.g. "Improved battery based on 900+ user reviews")